1. Order Cancellation Policy
You cannot cancel an order (or part of an order) after credit card has been authorised and approved. However, you can cancel an order if there is a strong, valid reason within 24 hours upon ordering. Please note that a cancellation charge of 50% of the order (including shipping charges) will be imposed for all cancellations.
To cancel an order, please email to firstname.lastname@example.org .
2. Return/Exchange Policy
All products, once sold, are non-returnable. However, if the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Customer has to scan/picture the said product(s) and email to email@example.com for verification. FAN-Math Education will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.
3. Pricing Policy
FAN-Math Education reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance.
4. Delivery and Receiving of Orders
When an order is delivered but there is no one to receive the goods, the standard delivery charge will be imposed to customer for the next delivery upon request. Upon delivering the order, the person who receives the goods will be required to sign on the invoice and indicate his/her name and NRIC/Passport number. If the person who receives the goods is not the credit card holder or registered customer, it is preferable that he/she produces a copy of the customer’s NRIC/Passport so as to protect the interest of the customer.
5. End User Policy (for Multimedia Product)
The multimedia product is strictly for home users only.