1. Order Cancellation Policy
You cannot cancel an order (or part of an order) after credit card has been authorised and approved. However, you can cancel an order if there is a strong, valid reason. Please note the following cancellation charges:
· A cancellation charge of 20% of the order will be imposed for all cancellations made within 48 hours upon ordering.
· A cancellation charge of 50% of the order will be imposed for all cancellations made after 48 hours upon ordering.
To cancel an order, please email us at Customer Service.
2. Return/Exchange Policy
All products, once sold, are non-returnable. However, if the product(s) received is wrong or faulty, there will be a one-to-one exchange for the same product. To exchange a product, please contact us within 3 days upon receiving the goods. Customer has to scan/picture the said product(s) and email to firstname.lastname@example.org for verification. FAN-Math Education will send the replacement product(s) via mail upon approval. Normal delivery lead time applies.
3. Pricing Policy
FAN-Math Education reserves the right to make adjustment to any published price of any product due to input error, product discontinuation, and stock clearance.
4. Delivery and Receiving of Orders (for Hand Delivery)
When an order is delivered as scheduled but there is no one to receive the goods, an additional delivery charge of $5.35 will be imposed to customer for the next delivery upon request. Upon delivering the order, the person who receives the goods will be required to sign on the invoice and indicate his/her name and NRIC/Passport number. If the person who receives the goods is not the credit card holder or registered customer, it is preferable that he/she produces a copy of the customer’s NRIC/Passport so as to protect the interest of the customer.
5. End User Policy (for Multimedia Product)
The multimedia product is strictly for home users only.